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Crosby House Surgery

Important information patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Crosby House Surgery are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. 

As per goverment guidelines a face mask MUST be worn when in the building. 

We are also trialling Video Consults when deemed necessary by the doctor, please follow link below for how it works. https://support.accurx.com/en/articles/3790662-my-gp-has-sent-me-a-video-link

Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough
  • A loss of smell/ Taste

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.

eConsult banner reads: contact your doctors online and get a response by the end of the next working day

Please note the Econsult service is for new problems and for recurrences of existing problems, for which a prescription may be offered. It is not for routine repeat prescriptions which should be requested in the normal way.

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Flu season is upon us once again - if you normally get the flu jab please telephone the surgery after 14th September to book an appointment. If you are unsure as to whether or not you should have the flu jab please contact the surgery - our receptionists will be pleased to advise you.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Child FluChild flu

Are you a parent of a child aged between 2 and 11 years old living in Slough? If so, your local NHS would appreciate your help in completing a short survey on flu. Please click on the following link to complete - https://bit.ly/2SSELSo

 Each year, the NHS works in closely partnership with others to try and protect people from flu, especially those more at risk of developing serious complications such as people aged 65 and over; pregnant women; and young children. These groups are all eligible for a free flu vaccination on the NHS.

 

Whilst the uptake of the flu vaccine is generally good in many of the groups and in line with national averages, Slough, has always seen a lower uptake of the children’s flu immunisation than other local areas. Despite local efforts to address this, there have been no significant changes over the years. The short survey has been designed to help the partnership understand the potential reasons behind there being a lower uptake locally.

(Site updated 23/10/2020)
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